Our little team is growing rapidly! Please welcome Gina who has joined Housing Options Scotland as our new Customer Communications Manager. Learn more about Gina below:
Tell me a bit about yourself – what’s your background?
I live in Edinburgh and have two daughters. Previously, I served in the Army as a REME mechanic, including the territorial army all in around 12 years. I trained in complimentary therapies, reiki teaching and reflexology. I enjoy working with others and have also worked for the police for 10 years in solved crime and as an emergency call taker. I completed my degree in Creative Writing this year and am currently studying for my masters.
What’s your role at Housing Options Scotland – can you tell me a bit about what you’ll be working on?
I am a Customer Communications Manager. My role consists of making sure all correspondence from new clients are dealt with promptly, inputting information in a safe and secure manner. I will also be working through emails, voicemails and returning calls as well as supporting the housing brokers in administrative tasks.
What are you most excited about now you’ve started at HOS?
I am most excited about developing within my role and to be the best I can be for HOS clients and supporting the staff. With my military background, I welcome opportunities to work within the Military Matters project. I am looking forward to all the learning and being surrounded by the wealth of knowledge of the team. As a previous client, I am already aware of what HOS stand for and how the team assisted myself and my family.
Outside of work, what sorts of things do you get up to?
I enjoy spending time with my daughters and family, playing guitar (work in progress) and fitness. I love all things music, my vinyls, going to gigs, my ever-growing book collection, and self-development. My other passion is writing and my goal is to get published in poetry and script writing.