Team Bios

Moira Bayne – CEO

My name is Moira and I have been CEO of HOS for over 10, happy ( mostly) years. I have been in housing for over 40 years and have been lucky to work with some wonderful people doing some “radical” things – closing long stay learning disability hospitals in the 90s before moving on to helping people to resettle from hostels in the 2000s.

Working for HOS is like being the conductor of a very talented and creative orchestra. It’s my job to keep everyone playing together in time and in tune. However I know that the first violin is more than capable of taking the baton and in any event the orchestra could manage perfectly well without a leader.

My favourite thing about HOS is the people. Cheesy but true.

Moira Bayne – CEO

My name is Moira and I have been CEO of HOS for over 10, happy ( mostly) years. I have been in housing for over 40 years and have been lucky to work with some wonderful people doing some “radical” things – closing long stay learning disability hospitals in the 90s before moving on to helping people to resettle from hostels in the 2000s.

Working for HOS is like being the conductor of a very talented and creative orchestra. It’s my job to keep everyone playing together in time and in tune. However I know that the first violin is more than capable of taking the baton and in any event the orchestra could manage perfectly well without a leader.

My favourite thing about HOS is the people. Cheesy but true.

Olivia Lindsay – Head of Casework Services

I am the Head of Casework Services and have been working for Housing Options Scotland since 2016. My main role is to support our team of Housing Options Brokers, making sure they have everything they need to help their clients find the right home in the right place. I also have my own caseload of clients.

In 2017 I began an MSc in Housing Studies at the University of Stirling. I am due to complete my studies by September 2019. The course has really helped me to solidify my existing knowledge of the housing sector, and taught me a lot about different elements of housing that I have yet to gain experience in.

My favourite thing about working for HOS is how flexible our organisation is. Not having a daily commute and being able to work where I choose is amazing. I really believe that this helps me to be the best I can be for my clients. 

Outside of work I am a very active person. I like rock climbing, yoga, hillwalking and paddle boarding. Most of my holidays are based around some kind of activity – In 2018 I travelled to Nepal to trek to Everest Base Camp!

 

 

 

Susan Mendelovitch – Housing Options Broker

My name is Susan and I am a Housing Options Broker.  My role at HOS is to work with and help our clients find a solution to whatever housing problems they have.  We work with a variety of clients from all over Scotland, I could be assisting a client in Glasgow in the morning and one in the Highlands in the afternoon!

I have been working in the housing sector since I graduated in 2009 with a Post-Graduation Diploma in Housing Studies.   I spent six years working for a variety of housing associations and local councils in Scotland before I joined the HOS team.    

My favourite thing about working for HOS is when I manage to help someone find a solution to their housing problem.  Working from home is an added bonus, no commute to work and it allows us to be flexible and put more resources into supporting our clients. 

Outside of work I like to spend time with my family and friends, gardening, dog walking and running.  I recently I took up painting again and I would say I am a self-taught abstract artist interested in the effects of colour and texture on canvas.    

Susan Mendelovitch – Housing Options Broker

My name is Susan and I am a Housing Options Broker.  My role at HOS is to work with and help our clients find a solution to whatever housing problems they have.  We work with a variety of clients from all over Scotland, I could be assisting a client in Glasgow in the morning and one in the Highlands in the afternoon!

I have been working in the housing sector since I graduated in 2009 with a Post-Graduation Diploma in Housing Studies.   I spent six years working for a variety of housing associations and local councils in Scotland before I joined the HOS team.    

My favourite thing about working for HOS is when I manage to help someone find a solution to their housing problem.  Working from home is an added bonus, no commute to work and it allows us to be flexible and put more resources into supporting our clients. 

Outside of work I like to spend time with my family and friends, gardening, dog walking and running.  I recently I took up painting again and I would say I am a self-taught abstract artist interested in the effects of colour and texture on canvas.    

Jil Dyson – Housing Options Broker

Hello, I’m Jil and I am a Housing Options Broker with Housing Options Scotland. I joined the team in August 2018 after finishing the Housing Studies course at the University of Stirling. In my role, I work with older people and disabled people to offer them advice and information on their housing options.

Before starting my role in HOS, I was a full-time student. I started out my student career in 2013 studying Social Sciences at Glasgow Caledonian University. I graduated in 2017 and after considering my options I decided to go on and study the Housing Studies course. As part of my course I undertook a summer internship which gave me great first-hand experience of working in the housing sector.

The best thing about working for HOS is definitely seeing the positive outcomes for our clients! Another huge benefit of working with HOS is agile working. Working from home really helps to maintain a good work life balance.

When I’m not working, you will usually find me with family or friends just chilling. I love going out walks with my boyfriend and my Pomeranian and that usually fills my weekend – either that or wandering around homeware shops all day!

Karen Campbell – Military Matters Housing Options Broker

Hello, I’m Karen.  I am a Military Matters Housing Options Broker.  I work with our military clients to explore their housing options.  My role started in March 2019 and is funded by the Veterans Foundation.

In 2014 I completed a post-graduate diploma in housing studies at Stirling University whilst working with Housing Options Scotland.  Following that, I was self-employed as a Communications Consultant helping organisations with their marketing and social media.  My current role is a return to housing advice and to this charity which I’m really enjoying. 

My favourite thing about my job is helping clients find a solution to their housing problem.  I love variety and creativity at work and there is plenty of that in this role!

When I’m not at work I’m usually with my family.  I have two young daughters.  We keep busy with trips to the park, beach walks and, at present, lots of birthday parties!  Their social calendar is so full it has completely overtaken mine but when I do get time to myself you will find me either walking our whippet, Poppy, or enjoying the outdoors near my home in East Lothian.

 

Karen Campbell – Military Matters Housing Options Broker

Hello, I’m Karen.  I am a Military Matters Housing Options Broker.  I work with our military clients to explore their housing options.  My role started in March 2019 and is funded by the Veterans Foundation.

In 2014 I completed a post-graduate diploma in housing studies at Stirling University whilst working with Housing Options Scotland.  Following that, I was self-employed as a Communications Consultant helping organisations with their marketing and social media.  My current role is a return to housing advice and to this charity which I’m really enjoying. 

My favourite thing about my job is helping clients find a solution to their housing problem.  I love variety and creativity at work and there is plenty of that in this role!

When I’m not at work I’m usually with my family.  I have two young daughters.  We keep busy with trips to the park, beach walks and, at present, lots of birthday parties!  Their social calendar is so full it has completely overtaken mine but when I do get time to myself you will find me either walking our whippet, Poppy, or enjoying the outdoors near my home in East Lothian.

 

Ben Parker – Volunteer & Engagement Manager

Hi, I’m Ben and I joined Housing Options Scotland in May 2019. My role is Volunteer and Engagement Manager – I work with our (growing!) volunteer team to support the brokers with their work and manage the HOS social media accounts, web content and other comms.

Before starting at HOS, I was a student at the University of Edinburgh where I studied philosophy. Throughout my time at university (and still now) I gained plenty of experience volunteering with different organisations and contributing to their comms work. In my role I’m therefore enjoying building and reflecting on all those experiences, as well as being able to learn more about all things housing. The working environment at HOS is nice and relaxed so I feel supported and able to pursue all kinds of new ideas and initiatives – in my view, that’s the best part of working here.

Outside of work, I enjoy cooking and painting, as well as tending to my ever–growing indoor plant collection. In the future I’d like to have my own allotment – a person can never have too many plants in their life!

Pedro Cameron – Customer Communications Manager

I’m Pedro and I am Customer Communications Manager for Housing Options Scotland. I have worked for HOS since 2016, acting as first port of call for all of our clients, on the phone and by email. It’s my responsibility to ensure that all of our clients’ information is stored safely, securely and efficiently. I also assist the brokers and other staff with various tasks to help them make their jobs easier.

I have worked in a variety of fields including oil and gas, and I also work as a fiddle player, guitar player and singer, and in various arts admin roles.

I love working for HOS thanks to the sense of community within the organisation, and also the wide ranging variety of types of clients we work with every day.

Outside of work, I love to spend time with friends and family, and my dog Angus. My main passion in life is music and much of my spare time is taken up by performing and running the “Bogha-frois: LGBT+ Voices in Folk” project, a song writing and music making project which aims to give a voice to the LGBT+ community in the traditional arts scene.

Pedro Cameron – Customer Communications Manager

I’m Pedro and I am Customer Communications Manager for Housing Options Scotland. I have worked for HOS since 2016, acting as first port of call for all of our clients, on the phone and by email. It’s my responsibility to ensure that all of our clients’ information is stored safely, securely and efficiently. I also assist the brokers and other staff with various tasks to help them make their jobs easier.

I have worked in a variety of fields including oil and gas, and I also work as a fiddle player, guitar player and singer, and in various arts admin roles.

I love working for HOS thanks to the sense of community within the organisation, and also the wide ranging variety of types of clients we work with every day.

Outside of work, I love to spend time with friends and family, and my dog Angus. My main passion in life is music and much of my spare time is taken up by performing and running the “Bogha-frois: LGBT+ Voices in Folk” project, a song writing and music making project which aims to give a voice to the LGBT+ community in the traditional arts scene.

Julia BandelVolunteer & Engagement Assistant

Hello, I’m Julia! As the Volunteer and Engagement Assistant for Housing Options Scotland, I work on enhancing the amazing work our Housing Brokers do by shouting about it on social media and supporting them through our volunteer programme.

I joined HOS in 2020 after completing my undergraduate degree in Geography & History at the University of Edinburgh. During my time as a student, I was able to gain experience of communications and coordinating volunteers in a number of voluntary and paid roles.

One of the best things about my job is how variable it is – I love being able to work with volunteers and get creative with our communications at the same time. Additionally, I really appreciate the flexible working practices at HOS which allow me to pursue a part-time degree in Public Policy on the side.

In my spare time, I enjoy volunteering, reading, accumulating house plants, and (in happier times) going to the theatre. I also like to explore Edinburgh and its surroundings and have discovered many lovely places wandering or cycling off into the unknown.

Gina Wilson – Customer Communications Manager

Hello, I’m Gina and I’m a Customer Communications Manager with Housing Options Scotland. I joined the team in November 2020.

My role consists of making sure all correspondence from new clients is dealt with promptly – inputting information in a safe and secure manner, working through emails, voicemails and returning calls, and supporting the housing brokers in administrative tasks.

Before starting my role with HOS, I completed my degree in Creative Writing. I am now currently studying for my masters. I am from a military, police and complimentary therapy background. 

I love working for HOS as, having been a previous client, I am very aware of what they stand for. I love the flexibility of working from home, especially around my children for a good work life balance. I feel very supported in my role and the strong sense of camaraderie of the team. I really enjoy being part of a team that is making a difference to our clients.

Outside of work I spend my time with my daughters, usually going for hikes and movie nights – they keep me busy! My passions are writing and playing the guitar (work in progress) – I love all things music, attending concerts as well as complimentary therapies and fitness. My goal is to publish something to do with poetry and script writing.

Gina Wilson – Customer Communications Manager

Hello, I’m Gina and I’m a Customer Communications Manager with Housing Options Scotland. I joined the team in November 2020.

My role consists of making sure all correspondence from new clients is dealt with promptly – inputting information in a safe and secure manner, working through emails, voicemails and returning calls, and supporting the housing brokers in administrative tasks.

 

Before starting my role with HOS, I completed my degree in Creative Writing. I am now currently studying for my masters. I am from a military, police and complimentary therapy background.

 

I love working for HOS as, having been a previous client, I am very aware of what they stand for. I love the flexibility of working from home, especially around my children for a good work life balance. I feel very supported in my role and the strong sense of camaraderie of the team. I really enjoy being part of a team that is making a difference to our clients.

 

Outside of work I spend my time with my daughters, usually going for hikes and movie nights – they keep me busy! My passions are writing and playing the guitar (work in progress) – I love all things music, attending concerts as well as complimentary therapies and fitness. My goal is to publish something to do with poetry and script writing.

Heather Alder – HOS Helps Development Worker

I’m Heather and I am the HOSHelps Development Worker, which is a little bit separate from the work of the rest of the team. I’m working with Almond Housing Association to support tenants in West Lothian. The support is very broad, from helping people to furnish their homes to suit their needs to finding ways to make sure children from struggling families get Christmas presents. 

I previously studied Law at the University of Edinburgh, but decided that a legal career wasn’t really what I wanted. In the course of my studies I got an introduction to the housing sector, as I worked in student accommodation there, so it makes a lot of sense to use that experience with HOS now.

Outside of work I enjoy travelling and using the outdoors to unwind. The current aim is to get a dog who can join us in the outdoors! I previously lived in Switzerland and Germany and spend a good chunk of my time now in Denmark, where my partner comes from. These countries have all led to a love for baking and cooking, so that is a big part of my life too. 

If you require support from Housing Options Scotland, please fill in our support request by clicking here…