Team Bios

Moira Bayne – CEO

My name is Moira and I have been CEO of HOS for over 10, happy (mostly) years. I have been in housing for over 40 years and have been lucky to work with some wonderful people doing some “radical” things – closing long stay learning disability hospitals in the 90s before moving on to helping people to resettle from hostels in the 2000s.

Working for HOS is like being the conductor of a very talented and creative orchestra. It’s my job to keep everyone playing together in time and in tune. However I know that the first violin is more than capable of taking the baton and in any event the orchestra could manage perfectly well without a leader.

My favourite thing about HOS is the people. Cheesy but true.

Pedro Cameron – Homeless Housing Options Scotland Engagement Coordinator

I’m Pedro and I am Homeless Housing Options Scotland Engagement Coordinator. I have worked for HOS since 2016 in a range of roles, from events associate, to Customer Communications Manager. In my current role, my main focus is to amplify the voices of our clients who have faced homelessness and change perceptions of what homelessness can mean.

I love working for HOS thanks to the sense of community within the organisation, and also the wide ranging variety of types of clients we work with every day.

Outside of work, I love to spend time with friends and family, and my dog Angus. My main passion in life is music and much of my spare time is taken up by performing and running the “Bogha-frois: LGBT+ Voices in Folk” project, a song writing and music making project which aims to give a voice to the LGBT+ community in the traditional arts scene.

Pedro Cameron – Homeless Housing Options Scotland Engagement Coordinator

I’m Pedro and I am Homeless Housing Options Scotland Engagement Coordinator. I have worked for HOS since 2016 in a range of roles, from events associate, to Customer Communications Manager. In my current role, my main focus is to amplify the voices of our clients who have faced homelessness and change perceptions of what homelessness can mean.

I love working for HOS thanks to the sense of community within the organisation, and also the wide ranging variety of types of clients we work with every day.

Outside of work, I love to spend time with friends and family, and my dog Angus. My main passion in life is music and much of my spare time is taken up by performing and running the “Bogha-frois: LGBT+ Voices in Folk” project, a song writing and music making project which aims to give a voice to the LGBT+ community in the traditional arts scene.

Karen Campbell – Communications Manager

Hello, I’m Karen. I am Communications Manager.

My background is a little varied.  I’ve enjoyed being involved with HOS since 2011 when I took a secondment role and first started in the world of housing. In 2014 I completed a post-graduate diploma in housing studies at Stirling University.  After a period of time as a Communications Consultant I came back to the HOS brokerage team in 2019 and in July 2022 I took on a new role as Communications Manager.

When I’m not at work I’m with my family.  I have two young daughters.  We keep busy with beach walks and exploring the outdoors around our home in East Lothian.  More recently I have been enjoying planting our garden from scratch. We’re in our 3rd Summer in our home and it’s amazing to see the plant and bird life developing.

Jil Dyson-Fyffe – Senior Housing Options Broker

Hello, I’m Jil, and I’m a Senior Housing Options Broker at Housing Options Scotland. I first joined the team in August 2018 as a Housing Options Broker after completing my Post Graduate Diploma in Housing Studies at Stirling University.

As Senior Housing Options Broker, I now manage and support my own team of brokers to make sure they have everything they need to help out our clients. I also have my own caseload of clients I work with on a daily basis to help explore housing options.

Along with working with our general clients who come to us to explore their housing options, I work with our HOS Making Moves clients to help them explore independent living for the first time.

The best thing about working for HOS is definitely seeing the positive outcomes for our clients! Another huge benefit of working with HOS is agile working. Working from home really helps to maintain a good work life balance.

When I’m not working, I am spending most of the time relaxing and having a takeaway with friends or my husband. I also love a good bit of reality TV!

Jil Dyson-Fyffe – Senior Housing Options Broker

Hello, I’m Jil, and I’m a Senior Housing Options Broker at Housing Options Scotland. I first joined the team in August 2018 as a Housing Options Broker after completing my Post Graduate Diploma in Housing Studies at Stirling University.

As Senior Housing Options Broker, I now manage and support my own team of brokers to make sure they have everything they need to help out our clients. I also have my own caseload of clients I work with on a daily basis to help explore housing options.

Along with working with our general clients who come to us to explore their housing options, I work with our HOS Making Moves clients to help them explore independent living for the first time.

The best thing about working for HOS is definitely seeing the positive outcomes for our clients! Another huge benefit of working with HOS is agile working. Working from home really helps to maintain a good work life balance.

When I’m not working, I am spending most of the time relaxing and having a takeaway with friends or my husband. I also love a good bit of reality TV!

Sarah Franklin – Resources Manager

Hello, I’m Sarah! As Housing Options Scotland’s Resources Manager, it is my job to manage the initial client communication and I will be managing all of the internal resources too, while helping to streamline any processes. I am here to assist the CEO and the wider team and help the organisation be the best it can be! 

Prior to HOS, I worked in a variety of roles in Recruitment, Sales and Marketing Administration and Engagement. I believe my experience will be good for this new role in the organisation as I can bring a lot of different things to the table. 

The best thing about working for HOS is being part of a team that is doing so much good within communities across Scotland. It is also great working for an employer that offers so much flexibility to their staff. 

Outside of work I love exploring new places in Scotland (and abroad when allowed), going out walking or climbing Munros! I also really enjoy yoga and have recently taken up running. Equally, I love staying home and cooking a nice meal. 

Tessa Law – Military Matters Housing Options Broker

Hello, I’m Tessa and I am delighted to be joining the Military Matters team working with Ryan to provide a first class housing options service to members of our armed forces community. I started out working in the oil and gas industry and held posts both in the UK and Kazakhstan. I first joined Housing Options Scotland in 2014 and have worked or supported them in some capacity to this date. I took some time out to go back to full-time education where I completed a BSc Degree in History and Social Science. I have met people from all walks of life and would like to think that my background has equipped me with the communication skills needed to do my job well. 

My favorite thing about working for Housing Options Scotland is the support that is given between staff and indeed across the organization. It is second to none!

I like to spend any free time with family and friends and enjoy a good walk in the fresh air – equally enjoyable, is curling up with a good book.

Tessa Law – Military Matters Housing Options Broker

Hello, I’m Tessa and I am delighted to be joining the Military Matters team working with Ryan to provide a first class housing options service to members of our armed forces community. I started out working in the oil and gas industry and held posts both in the UK and Kazakhstan. I first joined Housing Options Scotland in 2014 and have worked or supported them in some capacity to this date. I took some time out to go back to full-time education where I completed a BSc Degree in History and Social Science. I have met people from all walks of life and would like to think that my background has equipped me with the communication skills needed to do my job well.

My favorite thing about working for Housing Options Scotland is the support that is given between staff and indeed across the organization. It is second to none!

I like to spend any free time with family and friends and enjoy a good walk in the fresh air – equally enjoyable, is curling up with a good book.

Olivia Lindsay – Head of Casework Services

I am the Head of Casework Services and have been working for Housing Options Scotland since 2016. My main role is to support our team of Housing Options Brokers, making sure they have everything they need to help their clients find the right home in the right place. I also have my own caseload of clients.

In 2017 I began an MSc in Housing Studies at the University of Stirling. I am due to complete my studies by September 2019. The course has really helped me to solidify my existing knowledge of the housing sector, and taught me a lot about different elements of housing that I have yet to gain experience in.

My favourite thing about working for HOS is how flexible our organisation is. Not having a daily commute and being able to work where I choose is amazing. I really believe that this helps me to be the best I can be for my clients. 

Outside of work I am a very active person. I like rock climbing, yoga, hillwalking and paddle boarding. Most of my holidays are based around some kind of activity – In 2018 I travelled to Nepal to trek to Everest Base Camp!

Ryan MacDonald – Military Matters Manager

Hello, I’m Ryan and I am the Military Matters Manager at Housing Options Scotland.
I first joined the HOS team back in March 2013. I spent four fantastic years here, first as a broker and then as Housing Options Service Manager, before becoming a board member when I moved on to a new challenge in 2017.

I have worked in the Housing Sector since 2011, working within a local housing association, a National housing provider and a National Veterans housing charity. I’m extremely proud to be back working with HOS on our Military Matters project, supporting members of our Armed forces community to find the right home in the right place.

The best thing about working at HOS is the impact we make for our clients. Housing is such an important aspect of everyone’s lives, so I feel very lucky to be able to support our clients with their housing on a daily basis. When I’m not working, I’m spending time with my family. My wife and I have four kids at home, who all attend clubs and activities, so it’s a busy house! When I do get a little time to myself, I’m normally playing golf, swimming, or finding a quiet corner in the house to read a book.

Ryan MacDonald – Military Matters Manager

Hello, I’m Ryan and I am the Military Matters Manager at Housing Options Scotland.
I first joined the HOS team back in March 2013. I spent four fantastic years here, first as a broker and then as Housing Options Service Manager, before becoming a board member when I moved on to a new challenge in 2017.

I have worked in the Housing Sector since 2011, working within a local housing association, a National housing provider and a National Veterans housing charity. I’m extremely proud to be back working with HOS on our Military Matters project, supporting members of our Armed forces community to find the right home in the right place.

The best thing about working at HOS is the impact we make for our clients. Housing is such an important aspect of everyone’s lives, so I feel very lucky to be able to support our clients with their housing on a daily basis. When I’m not working, I’m spending time with my family. My wife and I have four kids at home, who all attend clubs and activities, so it’s a busy house! When I do get a little time to myself, I’m normally playing golf, swimming, or finding a quiet corner in the house to read a book.

Susan Mendelovitch – Housing Options Broker

My name is Susan and I am a Housing Options Broker.  My role at HOS is to work with and help our clients find a solution to whatever housing problems they have.  We work with a variety of clients from all over Scotland, I could be assisting a client in Glasgow in the morning and one in the Highlands in the afternoon!

I have been working in the housing sector since I graduated in 2009 with a Post-Graduation Diploma in Housing Studies.   I spent six years working for a variety of housing associations and local councils in Scotland before I joined the HOS team.    

My favourite thing about working for HOS is when I manage to help someone find a solution to their housing problem.  Working from home is an added bonus, no commute to work and it allows us to be flexible and put more resources into supporting our clients. 

Outside of work I like to spend time with my family and friends, gardening, dog walking and running.  I recently I took up painting again and I would say I am a self-taught abstract artist interested in the effects of colour and texture on canvas.    

Ben Parker – Head of Volunteering & Engagement

“Hi, I’m Ben and I’m the Head of Volunteering and Engagement at Housing Options Scotland. I have worked at HOS since May 2019 when I joined the team as our Volunteer Coordinator, tasked with revamping the dormant volunteer programme. Since then, it’s been exciting to see the programme go from strength to strength and I’m very proud of everything our volunteers do to support us in our work. Now, my job is to support the Volunteer and Engagement team with all their work in comms, cross-sector engagement and with the volunteer team, as well as working directly with volunteers on specific projects too

I enjoy working at HOS because I have the freedom in my role to take on different projects, and things are always fast paced – there’s no such thing as a slow day here!

Outside of work, I enjoy catching up with friends, cycling around the city / nearby countryside and trying my hand at painting (though I’m yet to discover any talent there, sadly). I also have an ever-growing indoor plant collection and it is firmly my view that a person can never have too many plants in their life!”

Ben Parker – Head of Volunteering & Engagement

“Hi, I’m Ben and I’m the Head of Volunteering and Engagement at Housing Options Scotland. I have worked at HOS since May 2019 when I joined the team as our Volunteer Coordinator, tasked with revamping the dormant volunteer programme. Since then, it’s been exciting to see the programme go from strength to strength and I’m very proud of everything our volunteers do to support us in our work. Now, my job is to support the Volunteer and Engagement team with all their work in comms, cross-sector engagement and with the volunteer team, as well as working directly with volunteers on specific projects too

I enjoy working at HOS because I have the freedom in my role to take on different projects, and things are always fast paced – there’s no such thing as a slow day here!

Outside of work, I enjoy catching up with friends, cycling around the city / nearby countryside and trying my hand at painting (though I’m yet to discover any talent there, sadly). I also have an ever-growing indoor plant collection and it is firmly my view that a person can never have too many plants in their life!”

Gina Wilson – Military Matter Volunteer Development Worker

Hello, I’m Gina and I’m the Military Matters Volunteer Development Worker with Housing Options Scotland. I joined the team in November 2020.

My role consists of recruiting and training veteran volunteers. Having a service background means they can offer peer support, building relationships and connecting with other veterans. With their shared experienced of military life, building trust as some aspects of civilian life can seem overwhelming. The volunteer is focused on a person-centred supportive role, tailored to the needs of the individual. Also assisting, developing and forming links with different groups and accessing ways to integrate into their community. 

Volunteering benefits are increasing self-confidence, learning new skills, a sense of purpose and providing a connection with our military brothers and sisters. Veterans can benefit from the supportive role of the Military Matters Volunteer and ultimately to settle happily into their new civilian life.

I am from a military background, I served in the Royal Electrical and Mechanical Engineers as a Vehicle Mechanic in the Regular and Territorial Army. I have worked within the UK, Germany, Cyprus and Northern Ireland. I’m excited about these new opportunities in my role and aim to make a difference to our military clients lives.

Eve Young – Housing Options Broker

Hello, I’m Eve and I am a Housing Options Broker with Housing Options Scotland. I joined the team in January 2021 after completing my MSc in Housing Studies at Stirling University. In my current role, I mainly provide advice and information to clients who are threatened with homelessness through the Homeless Housing Options Scotland (HHOS) project. My favourite thing about working for HOS is the flexibility of the role but also the great sense of reward when a client gets a solution. Outside of work you will find me at a gig, record shopping or eating good food!

Eve Young – Housing Options Broker

Hello, I’m Eve and I am a Housing Options Broker with Housing Options Scotland. I joined the team in January 2021 after recently graduating from the Housing Studies course at the University of Stirling. Before this, I studied Sociology and Social Policy during which I had the opportunity of completing a housing module is when I first began to think of pursuing a career in the housing sector. The course really helped to give me a firm grounding of knowledge but I am now looking forward to gain some much-needed hands-on experience.

Outside of work, I am a great lover of music and have an ever-expanding record collection. I also love attending gigs (in better times) and have travelled to many places to enjoy live music including a cruise across the Mediterranean! My other interests include following the mighty Manchester United and reading. I have recently discovered Harry Potter for the first time… I know, I really took my time.

If you require support from Housing Options Scotland, please fill in our support request by clicking here…