Housing Options Scotland believe that every person deserves the opportunity to live in a home that suits their unique needs and circumstances. November’s client stories reflect the various challenges our clients navigate when faced with the complexities of finding suitable housing. Through these stories, we share the experiences of our clients as they work with our team of brokers to secure the right housing solutions.
A couple recently reached out to explore their housing options. They currently live in a flat a few floors up, but with the lift often out of order and their health becoming more of a concern, they’re looking to move to a bungalow to be closer to family. Although they own their current home, they’ve been struggling to sell it because of some repairs that need to be done. Our broker got in touch with them, and after a good conversation, it became clear that they were considering two options: sheltered housing or a scheme called Access Ownership. If they decide to look into Access Ownership, they’ll need to go through Housing Options Scotland to be connected with Horizon Housing, who can help them see if it’s the right choice. The broker sent them more details about both sheltered housing and Access Ownership, and the couple came back with a few questions about Access Ownership. The broker then reached out to Horizon Housing for the most accurate answers and passed the information back to the couple. The couple is still in the early stages of exploring their options, but the broker will continue to support them throughout the process as they move forward with their housing journey.
Brian, who has served in the military for a number of years, found himself having to look at housing options to prepare for being discharged. Our broker got in touch with Brian to discuss various potential solutions. The first option considered was making a homelessness application, but the client felt this could be too expensive, especially given their employment income and the possibility of needing temporary accommodation. Understanding Brian’s military background, our broker highlighted then housing options specifically available for veterans. They also discussed alternatives such as applying for social housing and Mid-Market Renting. After an in-depth conversation about these options, the broker followed up by sending detailed information on each of them. With several viable options to explore, the broker’s guidance and follow-up information will help the client make an informed decision and ensure all potential housing opportunities remain open.
After Andrew was informed that his landlord planned to sell the property, he reached out to explore his housing options. Although he hadn’t yet received a formal notice to leave, he was expecting one soon. During their conversation, our broker learned that Andrew had already submitted several applications for social housing and was also open to considering sheltered housing. Our brokers always encourage clients to explore as many housing options as possible to increase their chances of finding a suitable home. Along with sending Andrew information on applying for sheltered housing, the broker also provided guidance on what to do when he eventually receives the notice to leave, ensuring he knows what to expect. Receiving a Notice to Leave can be stressful, but our brokers are here to support clients by providing clear information and helping them understand their housing options at every stage of the process.
Sometimes, a house that was suitable previously, can become increasingly unsuitable for various reasons. Sadie got in touch with us on behalf of her son, as they’re looking for more suitable accommodation. Her son has a physical disability, which will worsen over time, and an Occupational Therapist advised it would difficult to make the necessary changes to their current home. With no savings, they’re mainly looking at renting options. After speaking with the family, our broker learned they need a one-level, wheelchair-accessible property. They’ve already applied for housing through their local authority. They also advised our broker that they were interested in a specific property that had been advertised by a housing provider. However, the upfront deposit was too high for them to afford, so they were hesitant to apply. Once the broker got a signed mandate from the family, he reached out to the housing provider to ask about the deposit. The provider explained that while they usually ask for two months’ rent upfront, they encourage applicants to apply, and if the family is shortlisted, the housing officer can discuss the affordability and try to reach an agreement. Thanks to the broker speaking to the provider, the family didn’t feel discouraged by the costs and stayed open to applying for any potential suitable property. The broker will continue to work with them to explore all renting options.